General Pogo Cycles

  • Do I have to assemble the bike myself?

    Bikes come 90% assembled. It will take about 10-30 mins to assemble the rest of the bike. If you want someone to assemble, any shop can do the assembly in about 50 euros . We however advise to self assemble because it's too easy. Videos of assembly bikes can be found easily on YouTube just searc...

  • Do you sell spare parts?

    We do have some spare parts like battery etc on our website. If you do not find what you are looking for, we can help you find shops in Dublin/source them for you if you are outside of Dublin. Let us come back to you on this

  • I have never shopped online,how do i trust you?

    We are a Dublin registered business and governed by local law. We are recognised by revenue as an official bike to work vendor ,permit for which is only granted after thorough checks In terms of payment we only accept very secure payment method like Shop Pay , Paypal and Klarna,they offer buyer p...

  • I have xxx issue, xxx is not happening etc etc

    We apologise for the inconvinience caused. We would request you to record a video showing the problem clearly pointing to the scooter/bike and what is the problem. We will then be sharing this with the manufacturer and they will be offering you a resolution very soon. If you have bought the local...

  • What I have to do when I need your support?

    To save your time and reach our support quickly, please follow below steps: 1/ Please mention your order number and E-Mail id account 2/ Capture screenshot or video for the issue you get. 3/ Describe clearly about the issue you are facing related to products. 4/ Send all information (staff accoun...

  • What is the warranty ? What happens incase of problem

    We offer 1 year manufacturers warranty by default on every product which means that if there's something faulty, the manufacture will send a new part and instructions on how to fix that. More info in our support section. In case you want a shop to fix it we offer a local repair warranty in only 1...

  • What is your office hour

    To ensure you receive the best possible service, we would like to inform you about our office hours. Our office hours are as follows: Monday - Friday: 8:00 AM to 5:30 PM (Dublin Time) Saturday - Sunday:Limited Support During these hours, our dedicated team will be available to answer your quest...

  • Where are you based?

    Operating as an online retailer, we are able to provide the most competitive prices by eradicating the need for rental expenses. Our company is officially registered in Dublin 4, and the founders are based in the Dublin 18 area. It's worth noting that we exclusively operate as an online entity an...

  • Your site reads that hand electric can be reached in 45-65km. I drove with a full battery and only got 30km! and there were no hills !?

    The specifications come from the manufacturers and are for ideal/optimum conditions. The actual speef you get depends a lot of the wind speed, your weight etc. It's like car mileage or top speed in the speedometer. This range can be achieved at constant speed without breaking at lower speeds