I have xxx issue, xxx is not happening etc etc

We apologise for the inconvinience caused. We would request you to record a video showing the problem clearly pointing to the scooter/bike and what is the problem. We will then be sharing this with the manufacturer and they will be offering you a resolution very soon.
If you have bought the local repair warantee from us, we can book your appointment to the partner repair shop and they can look into this for you.